FAQs

Why organic?

Why not! Please read more here.

How do I care for oh mabel products?

Oh Mabel recommends that you wash all products separately before use using cold water. We would prefer all products to be line dried however use of a dryer will not damage Oh Mabel products. Do not dry clean Oh Mabel bed linen. Even the quilted doona covers can be washed on the delicate/handwash cycle in the washing machine.

You will find that Oh Mabel organic cotton gets unbelievably softer and softer with each wash. Oh so dreamy!

What are your sizing guides?

Oh Mabel sheet sets are available in single, king single, queen and king sizes.

Oh Mabel quilted doona covers are available in single, double, queen and king sizes. Super Kings will be available towards the end of 2014.

All sizes described below are in centimetres.

What is your shipping policy?

We will ship your Oh Mabel goodies within 2 business days of receiving your order. Please note that we live in a rural location and we schedule the road trip to the post office at least 3 times per week so same day shipping is not always possible. If you do require urgent shipping please contact us at info {at} ohmabel.com.au and I can advise what is possible. We ship using Australia Post with tracking where delivery is quoted as being between 2 to 10 days.

All parcels sent within Australia will be charged a flat rate of $9.50. For international shipping costs, please email info {at} ohmabel.com.au and we shall calculate postage for you to add to your order.

Please note that we ship your parcel using ordinary wrapping (recycled poly mailers) to avoid any extra attention on the goodness inside and potentially getting waylaid.

What are your payment options?

We use paypal as our merchant for accepting payments, however you do not need to have a paypal account. You can proceed through checkout, via paypal, using your credit or debit card. Alternatively you can transfer payment for your order via direct debit using our bank details found at checkout. If using direct debit please make sure you use your order number in the reference field so that we can allocate your payment and get your new goodies out to you sooner.

I received my product and I’m concerned about imperfections.

We feel that the hand crafted style of our bedlinen is part of the charm of Oh Mabel however if you are not happy with any variations you have found in the stitching, printing or colour of your product, please email info {at} ohmabel.com.au and we will organise a refund or exchange, subject to our return policy (link).

How can I contact you if I have any questions?

We are more than happy to discuss any queries you have regarding Oh Mabel. Please contact us using our contact page or email info {at} ohmabel.com.au. Please know that we adore our customers as much as fresh bed sheets straight off the line and will respond to you asap!

What is your return policy?

We can accept any Oh Mabel returns for exchange or refund if you contact us within 10 days of receiving your order and all items are unused and in their original packaging. An exchange or refund will be for the value of the original order. Please note that we are unable to refund your shipping costs however any exchange that is sent out will not incur additional shipping costs. Please email us at info {at} ohmabel.com.au.

What is your privacy policy?

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. Should you choose, you can open an account with us where you provide your personal details to enable faster checkouts. These details are kept in our secure database and is used for internal business planning purposes only. We will never give out or sell your personal information that you provide to us. At any time you can log into your account to check or change the accuracy of the information that we hold. Should you opt into receiving our e-newsletter you will be given the opportunity to unsubscribe at any time.

Wholesaling

For wholesale enquiries please contact us at info {at} ohmabel.com.au.